Data Deletion Policy
Last Updated: June 8, 2026
Introduction
Xpro.ai respects your privacy and is committed to protecting your personal information. This Data Deletion Policy explains how users can request the deletion of personal data collected, processed, or stored through our platform and services, including integrations with the WhatsApp Business Platform.
Information We May Store
Depending on the services used, we may collect and store:
- Name
- Email Address
- Mobile Number
- Event Registration Details
- Ticket Information
- Communication Preferences
- WhatsApp Communication Records
- Customer Support Interactions
- Account Information
- Other information voluntarily provided by users
How to Request Data Deletion
If you would like your personal data to be deleted from our systems, you may submit a request by contacting us using the details below:
Email: support@xpro.ai
Subject: Data Deletion Request
Please include:
- Your Full Name
- Registered Email Address
- Registered Mobile Number
- Details of your deletion request
To protect user privacy and security, we may require verification of your identity before processing the request.
Processing of Requests
Once your identity has been verified, we will process your request and delete the applicable personal data within 30 business days, unless we are legally required to retain certain information.
Information That May Be Retained
Certain records may be retained where required for:
- Compliance with applicable laws and regulations
- Tax, accounting, and financial reporting obligations
- Fraud prevention and security purposes
- Resolution of disputes
- Enforcement of contractual obligations
Any retained information will only be kept for the duration required by law.
Third-Party Services
Some services provided through Xpro.ai may involve third-party providers such as messaging, payment, analytics, or cloud service platforms. Where applicable, we will take reasonable steps to communicate your deletion request to those providers. However, deletion from third-party systems is subject to their own policies and legal requirements.
WhatsApp Business Platform
Users interacting with businesses through the WhatsApp Business Platform should note that certain information may also be processed by WhatsApp and Meta in accordance with their respective privacy policies.
Contact Us
Xpro.ai Support Team
Email: support@xpro.ai
Website: https://xpro.ai
Meta Data Deletion Instructions
Users may request deletion of their personal information by sending an email to support@xpro.ai with the subject line "Data Deletion Request". After verification, the requested data will be deleted from our systems in accordance with applicable laws and retention requirements.